Operations Coordinator (Happy Bee)

Remote • Full-time

The Happy Bee will interact with interpreters, consumers, and customers by addressing scheduling matters and inquiries, resolving issues, and providing a high level of support on services that Linguabee provides, with a strong emphasis on an effortless experience for both customers and service providers.

Responsibilities

Experience Coordination

Fluent in American Sign Language (ASL) – a must in our Deaf-Centered environment, where language access is at the heart of everything we do.
Written English proficiency and strong communication skills including active listening and clear expression across email, text, phone, and other communication channels, supporting a culture of responsiveness and proactive communication with customers, providers, and consumers.
Comfortable operating in super-Tetris mode, juggling complexity, skilled at multitasking and able to manage multiple situations at once while maintaining focus and clarity, especially under pressure.
Ability to identify and resolve problems promptly, gather and analyze information skillfully, develop alternative solutions, and maintain reason even in emotionally charged situations, reflecting the resilient spirit we value.
Embraces change, delays, or unexpected events with flexibility and grace, which reflects our resilient mindset.
Utilize computers and technology efficiently and able to learn new systems
Exercises discretion and independent judgment, showing thoughtfulness in decision-making.
Flexibility with work hours, including travel for occasional in-person region-wide company events.

Project Coordination

Support team leads with projects, carrying out assigned responsibilities to ensure the timely completion of high-quality deliverables.
Coordinate resources needed for project execution, including materials, equipment, and personnel.
Assist in identifying and resolving project-related issues, collaborating with team members to find solutions, and maintaining project momentum.

Qualifications

Required

Fluent in American Sign Language (ASL) – a must in our Deaf-Centered environment, where language access is at the heart of everything we do.
Written English proficiency to communicate with customers, providers, and consumers through a variety of channels.
Comfortable operating in super-Tetris mode, where juggling complexity is part of our daily rhythm.
Skilled at multitasking and able to manage multiple situations at once while maintaining focus and clarity, especially under pressure.
Strong communication skills, including active listening and clear expression across email, text, phone, and other communication channels, supporting a culture of responsiveness and proactive communication.
Ability to identify and resolve problems promptly, gather and analyze information skillfully, develop alternative solutions, and maintain reason even in emotionally charged situations, reflecting the resilient spirit we value.
Embraces change, delays, or unexpected events with flexibility and grace, which reflects our resilient mindset.
Utilize computers and technology efficiently and able to learn new systems
Exercises discretion and independent judgment, showing thoughtfulness in decision-making.
Flexibility with work hours, including travel for occasional in-person region-wide company events.

Preferred

Working knowledge of the interpreter code of ethics, interpreting standards and best practices, and/or experience within the interpreting field.
Actively engage in the interpreting community to stay connected with industry trends, build relationships, and contribute to professional development.
Familiarity with scheduling processes, coordination, and associated administrative tasks.
High proficiency in using scheduling software and basic office applications (such as Google Workspace).

Pay & Benefits

$50,585 - $67,585, annually. Actual pay may vary up or down depending on job-related factors, which may include location, knowledge, skills, and experience.
Medical, dental, and vision benefits offered the first day of the month following first day of employment.
Additional benefits available include 401(k) match, life insurance, disability, and other supplemental insurance.
$35/month meal delivery stipend.
PTO, sick leave, and 9 paid holidays.

If you are a dedicated and reliable individual who is passionate about providing exceptional customer service and enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity with Linguabee.

OPEN UNTIL FILLED

Interested Applicants
Please send a cover letter and resume to HR@linguabee.com.

Linguabee is where interpreting happens. It connects you with the people you work with every day, no matter where you are or what you do. We believe everyone deserves to work in a welcoming, respectful, and empathetic culture. We live by our core values and hire accordingly.

Founded in 2011, Linguabee is a fast-growing interpreting service provider trusted by many companies and consumers every day. We currently provide services in areas like Denver, Bay Area, San Diego, Nebraska, and Iowa.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Linguabee's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a fun place to work. Join and do the best work of your life here at Linguabee.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other consideration prohibited by law or contract.