Happy Bee

Work from home • Full-time

A full-time position. Here at Linguabee, we strive to change the ideal of an interpreting agency by empowering our Deaf consumers. We are seeking to grow our customer service team. What we’re looking for is someone who has excellent people skills and customer service experience with the understanding of community interpreting, and most importantly, is comfortable with multi-tasking in a fast-paced environment. Want to join an energetic, hard-working team, and if you think you can create some buzz?

Job Summary
The Happy Bee will interact with the company's customers, consumers, and interpreters by addressing scheduling matters, inquiries, and resolving matters, generally providing a higher level of support on specific services that we provide with a strong emphasis on effortless customer experience.

Responsibilities:

Schedule

Monday through Friday 6a-8p MST
8-hour shift. Hours may vary by week based on staffing needs
1x a week weeknight on call
1x a month weekend on call

Duties

Interacts with customers via telephone, email, online chat, or face to face to provide support and information with varying degrees of questions, concerns, and quotes for services.
Arrange any matters and schedules service providers for all qualified requests including after regular business hours (on-call)
Ensure appropriate actions are taken to resolve all parties’ problems, and concerns.
Maintains all parties’ accounts and records of interactions with details of inquiries, complaints, or comments.
Responsible for the upkeep with multiple software applications to ensure all assignments are acknowledged and arranged to correct customers along with service providers.
Performs other related duties as assigned.
Maintains strict consumer confidentiality and high professional standards.
Maintains knowledge of changing needs/requirements to ensure compliance.
Develop and maintain a strong relationship with all consumers, interpreters, and customers.
Maintain excellent quality control of every interaction through Linguabee.
Directly reports to Customer Experience and Scheduling Manager.

Required Skills and Abilities

Fluent in American Sign Language
Strong communication skills including active listening through email, text, phone.
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Able to deal with frequent change, delays, or unexpected events.
Multitask multiple situations at once.
Proficient computer skills with the ability to learn new softwares.
Flexibility with work hours.
Exercise discretion and independent judgement.

Qualifications

Must have a good working knowledge of interpreter code of ethics or willingness to learn; willingness to show a strong understanding of deaf culture and communication access; sensitivity to consumer needs.
Ability to work well under pressure.
Strong Computer skills.
High school diploma or equivalent.
Customer service and strong people interaction skills are required.
Possessing knowledge of interpreting and deaf culture along with modes of communication and sign language is a must.

Physical Requirements

Prolonged periods at a desk and working on a computer.
Ability to multitask with multiple programs and softwares along with handling virtual meetings.
Professional attire.

Bonus points:

Have the ability to tame a bee.
Be able to send a text, send an email, and be on the videophone in the middle of a swarm of bees.
Master the art of conserving honey.

Pay and Benefits

Salary: $45,000 a year depending on experience.
Bonus plan based on individual, team, and company performance.
Flexible PTO.
Health insurance stipend ($500 per month).
Professional Development.

OPEN UNTIL FILLED

Interested Applicants
Please send a cover letter and resume to HR@linguabee.com?body=Include cover letter and resume&subject=Happy Bee.

Linguabee is where interpreting happens. It connects you with the people you work with every day, no matter where you are or what you do. We believe everyone deserves to work in a welcoming, respectful, and empathetic culture. We live by our core values and hire accordingly.

Founded in 2011, Linguabee is a fast-growing interpreting service provider trusted by many companies and consumers every day. We currently provide services in areas like Denver, Bay Area, San Diego, Nebraska, and Iowa.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Linguabee's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a fun place to work. Join and do the best work of your life here at Linguabee.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other consideration prohibited by law or contract.