Customer Advocate

Work from home  •  Independent Contractor

A contractual position. Here at Linguabee, we strive to change the ideal of an interpreting agency by empowering our Deaf consumers. We are seeking to grow our customer service team. What we’re looking for is someone who has excellent people skills and customer service experience with the understanding of community interpreting, and most importantly, is comfortable with multi-tasking in a fast-paced environment. Want to join an energetic, hard-working team, and if you think you can create some buzz?

Job Summary
This position primarily provides scheduling support for Linguabee, a Deaf-owned and Deaf-run sign language interpreting agency. This position monitor and ensures that each job is effectively scheduled to meet the needs of the consumers with accuracy and efficiency while also providing customer service support for our consumers, customers, and interpreters throughout our multiple locations across the U.S.

Work Environment
This job operates in your home office environment with a clean, professional background without any distractions. You will need standard office equipment such as a computer, a second monitor for the computer and we will supply another monitor and a video phone.

Responsibilities:

    Duties
  • Answer incoming video phone calls, texts, emails, and live support chat. Prioritize the needs of callers and maintains clear and timely communication with contracted interpreters and customers to ensure confirmation of requested services and customer satisfaction.
  • Assesses all requests to make the optimal match for assignments, using the information in the platform and consultation with the manager if needed.
  • Monitor multiple communication channels such as email, live support, text and more.
  • Maintain schedules to ensure coverage.
  • Review, verify, and processes requests (completeness, accuracy, and regulatory compliance).
  • Perform administrative functions as delegated.
  • Communication
  • Ability to establish and maintain professional, cooperative, and effective communication regarding services with customers, consumers, and interpreters.
  • Commitment to keep the manager and other appropriate people informed of changes, issues, or concerns at all times.
  • Establish and maintain effective working relationships with customers, agency partners, and staff.
  • Accepts responsibility and accountability for their actions, decisions, and professionalism.
  • Ability to communicate thoroughly respectfully and effectively with multiple parties.

Minimum Requirements:

  • Minimum of 2 years' experience in Customer Service or Scheduling.
  • Fluency in American Sign Language is required.
  • Meticulous and detail-oriented mindset.
  • Ability to work autonomously
  • Organized with a positive, upbeat personality and excellent communication skills.
  • Ability to accurately attend to multiple tasks simultaneously.
  • Ability to work quickly, accurately, in a fast-paced environment, and maintain a sense of urgency.
  • Ability to learn and leverage new systems quickly to improve operations.
  • Strive for continuous improvement.
  • Ability to work with the schedule that consists of Monday thru Friday, 11am-7pm PST (living in PST time zone is not required).
  • Office space at home with plain/professional background with no distractions/actions.
  • High-speed internet
  • Office equipment (computer/laptop and 2nd monitor)
  • Space to have VP installed
  • Registered as a Limited Liability Company (LLC)
  • Business checking account

Bonus points:

  • You love animated GIFs and emojis  
  • Bee protective of bees, especially pink bees

This position has access to confidential and sensitive information relating to our service providers, customers, and consumers. You must maintain the integrity to keep the information in confidence within Linguabee.

OPEN UNTIL FILLED


Linguabee is where interpreting happens. It connects you with the people you work with every day, no matter where you are or what you do. We believe everyone deserves to work in a welcoming, respectful, and empathetic culture. We live by our core values and hire accordingly.

Founded in 2011, Linguabee is a fast-growing interpreting service provider trusted by many companies and consumers every day. We currently provide services in areas like Denver, Bay Area, San Diego, Hawai'i, Nebraska, and Iowa.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Linguabee's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a fun place to work. Join and do the best work of your life here at Linguabee.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other consideration prohibited by law or contract.